General Information

What is Mr Match?

Mr Match is a platform that allows users to connect for dating and networking. With features that promote safety, authenticity, and community, Mr Match goes beyond dating, offering options for social and business networking.

In which countries is Mr Match available?

Mr Match currently serves users in the USA, UK, Australia, India, and various other regions. Please check our app or website for the full list of available locations.

Account & Profile

How do I create an account?

Download Mr Match from Google Play or the App Store. Follow the sign-up prompts, enter your details, and verify your profile to get started.

Can I update my profile information?

Yes, you can edit your profile details, add or remove photos, and adjust visibility settings by going to the ‘Edit Profile’ section within the app.

What happens if I delete my account?

Deleting your account will remove your profile and data permanently from Mr Match. To delete, go to Settings > Account > Delete Account.

Safety & Privacy

How does Mr Match ensure user safety?

Mr Match prioritizes user safety with ID verification, the Safe Date feature, and a strict privacy policy. All data is stored securely, and we never share personal information without consent.

What is the Safe Date feature, and how does it work?

Safe Date allows users to share their location with Mr Match’s security team while they’re on a date. This feature ensures extra safety by monitoring in real-time, and it can alert emergency contacts if necessary.

How do I report suspicious activity or a potential scam?

If you encounter suspicious behavior, go to the user’s profile and select the ‘Report’ option. Our support team reviews all reports and takes action as needed.

What measures does Mr Match take to prevent scams?

We implement ID verification, encourage users to follow safety tips, and actively monitor profiles for suspicious activity. We also provide a dedicated support team to handle any concerns or reports of scamming.

How does Mr Match protect my privacy?

Mr Match complies with data protection laws, including GDPR and DPDP Act. We use secure storage and ensure that personal data is handled responsibly. Check our Privacy Policy for detailed information.

Subscription Plans and Payments

What subscription plans does Mr Match offer?

Mr Match has three subscription plans:
- River: Basic plan with essential features, including unlimited matches and monthly boosts.
- Sea : Includes advanced filters, message options, and ad-free experience.
- Ocean: Premium plan with exclusive features like priority support, safety check-ins, and increased visibility.

How much do the plans cost?

Prices vary by plan:
- River: $29.99 monthly, $79.99 for 3 months, $149.94 for 6 months.
- Sea: $49.99 monthly, $139.99 for 3 months, $269.94 for 6 months.
- Ocean: $99.99 monthly, $279.99 for 3 months, $539.94 for 6 months.

Can I upgrade or downgrade my plan?

Yes, you can switch plans anytime. Go to Settings > Subscription, and select your desired plan. Changes will apply from the next billing cycle.

How do I cancel my subscription?

To cancel your subscription, go to Settings > Subscription and select ‘Cancel.’ Your plan will remain active until the end of the billing period.

Features & Functionality

How does the swipe feature work on Mr Match?

Swipe right on profiles you’re interested in. If they swipe back, it’s a match! Once matched, you can start chatting within the app.

Can I use Mr Match for networking or business connections?

Yes, Mr Match includes options for social and business networking. You can discover and join local or virtual events for networking, and connect with professionals in your area.

How do I join events on Mr Match?

Visit the ‘Events’ section in the app, select an event, and register. For paid events, you’ll complete the payment to confirm your spot.

Can I organize an event on Mr Match?

Yes, verified organizers can create events. Contact us at events@mrmatch.io to request access to the event management portal.

Technical Support

What should I do if I experience a technical issue?

You can report issues directly through the in-app Help Center or by emailing support@mrmatch.com. Our team is here to help.

How do I reset my password?

If you’ve forgotten your password, go to the login page, select ‘Forgot Password,’ and follow the instructions to reset it.

Can I access Mr Match from a desktop?

Currently, Mr Match is available as a mobile app only. Desktop access is under consideration for future updates.

Feedback & Suggestions

How can I provide feedback on my experience?

We welcome your feedback! Use the Feedback section in the Help Center or email us at feedback@mrmatch.com to share your thoughts.

Can I suggest new features for Mr Match?

Yes! We value user suggestions. Submit your ideas through the Feedback section or directly via email, and our team will review them for future updates.

Traveler Connect

What is the Traveler Connect feature on Mr Match?

Traveler Connect allows users to connect with other travelers or locals in their destination area. It’s a great way to find companionship for exploring new places or attending events together.

How does Traveler Connect work?

Simply activate Traveler Connect from the app’s main menu, set your location or travel destination, and view profiles of other users in the area. You can swipe and connect just like the main dating feature, making it easy to arrange meet-ups.

Can I use Traveler Connect without being in the travel location yet?

Yes, you can set a future destination or travel location in the app and start connecting with locals or other travelers before you arrive.

Are there safety features for Traveler Connect meet-ups?

Yes, you can use the Safe Date feature, which shares your location with Mr Match’s security team while you’re meeting someone. Additionally, you’ll receive safety tips on meet-up etiquette and location suggestions for safe public spaces.

Is there a cost to use Traveler Connect?

The Traveler Connect feature is free to use for all Mr Match users. However, some events or meet-ups arranged via Traveler Connect may involve fees, especially for organized activities or exclusive events.

Can I create or join travel-related events on Mr Match?

Yes, you can join travel-specific events, such as city tours or group activities. Check the Events section for travel-focused options in your destination, or create your own meet-up if you have a premium organizer profile.

Can I filter connections by interest or type of travel?

Yes, Traveler Connect includes filters for interests (such as hiking, sightseeing, or dining) and types of travel (business, solo, or leisure), so you can find people with similar plans.

How can I use Traveler Connect for business networking?

Traveler Connect offers filters for business networking and professional interests. If you’re traveling for work, you can find and connect with other professionals in the area for networking opportunities or group events.

Can I switch back to regular dating mode while using Traveler Connect?

Yes, you can easily switch between regular dating mode and Traveler Connect mode within the app settings or main menu. Your profile can also indicate your travel status so others know if you’re open to short-term meet-ups.

How does Mr Match ensure privacy while using Traveler Connect?

Your exact location isn’t shared with others unless you choose to activate Safe Date or join a specific meet-up. Only approximate locations are used to show nearby users, ensuring privacy.

Safe Date Feature FAQ

What is the Safe Date feature on Mr Match?

Safe Date is a security feature that allows users to share their real-time location with Mr Match’s security team when they go on a date. This feature helps users feel safe by keeping their location monitored during their meet-up.

How does Safe Date work?

Before going on a date, activate the Safe Date feature in the app:
- Set Up Location Sharing: Your real-time location is shared with Mr Match’s security team.
- Set Emergency Contacts: If needed, you can alert a contact directly from the app.
- Automatic Alerts: If any unusual activity is detected, Mr Match’s team may reach out to confirm your safety or escalate to emergency contacts.

When should I activate Safe Date?

You should activate Safe Date before meeting someone new or going to an unfamiliar location. It provides extra peace of mind by ensuring your location is monitored.

What happens if I feel unsafe during a date?

You can alert Mr Match’s security team or reach out to your emergency contacts directly through the app if you feel uncomfortable or in danger. The team can take action, such as notifying emergency services if necessary.

Can the other person see that I’m using Safe Date?

No, your date won’t know if you’re using Safe Date unless you choose to share that information. The feature is private and only visible to you and Mr Match’s security team.

Is Safe Date available for Traveler Connect meet-ups too?

Yes, Safe Date is available for all meet-ups, including Traveler Connect. It’s ideal for connecting with new people while traveling, as it offers extra security in unfamiliar places.

Will Safe Date share my location publicly?

No, your real-time location is shared only with Mr Match’s security team, not with the other user or any other parties. It’s a secure way to ensure safety without compromising privacy.

How do I deactivate Safe Date after my meet-up?

Simply go back to the Safe Date section in the app and toggle off the feature. Location sharing will immediately stop, and no further monitoring will occur.

Privacy and Data Security

How does Mr Match protect my personal information?

Mr Match uses advanced encryption and security protocols to protect your data. We follow strict privacy policies in compliance with data protection laws (like GDPR and DPDP Act) to ensure your personal information is secure and handled responsibly.

What information does Mr Match collect?

We collect basic information during registration, such as your name, age, gender, and location, to create your profile. Additional information may be gathered for verification purposes and to personalize your experience.

Can other users see my personal details?

Only public information on your profile (like name, age, and profile photos) is visible to other users. Sensitive data, such as contact information or ID verification details, is never shared with other users.

Does Mr Match share my data with third parties?

Mr Match does not share personal data with third parties for marketing purposes. We may share certain information with service providers who assist us in delivering the app’s features, but only if they meet our strict data protection standards.

What is done with my data after I delete my account?

When you delete your Mr Match account, all your data is permanently erased from our servers, including profile information, messages, and photos. We retain minimal records if legally required, but nothing that could identify you.

How does Mr Match handle location data?

Location data is used to provide nearby matches and event recommendations. If you activate Safe Date, your real-time location is temporarily shared with your chosen members for safety and monitoring but is not stored long-term.

Can I control what information I share on Mr Match?

Yes, you have full control over your profile settings. You can choose what information to display, update your profile, and adjust privacy settings to control who can see your profile.

Is my payment information secure?

Absolutely. We use encrypted, secure payment gateways to process all transactions, ensuring your payment details are safe and not stored on our servers.

How do I update my privacy settings?

Go to Settings > Privacy in the app. You can adjust visibility options, manage who can see your profile, and control location sharing for enhanced privacy.

How does Mr Match protect against scams and fraudulent profiles?

Mr Match employs ID verification and has a team dedicated to monitoring suspicious activity. We encourage users to report any concerns, and we take action on reported accounts promptly.

How can I report a privacy violation?

If you believe your privacy has been compromised, report the issue through the Help Center or contact us at compliance@mrmatch.com. We investigate all reports thoroughly.

Technical Support

What devices and operating systems support Mr Match?

Mr Match is compatible with both iOS and Android device. Ensure your device meets the minimum system requirements for optimal performance.

How do I update the Mr Match app?

Visit the App Store or Google Play Store, search for Mr Match, and tap 'Update' if available.

I'm experiencing app crashes or bugs. What should I do?

First, ensure you're using the latest app version. If issues persist, contact our support team via the in-app Help Center or email mailto:support@mrmatch.com

How can I manage app notifications?

Go to Settings > Notifications within the app to customize your notification preferences.

Community Guidelines and Conduct

What behavior is prohibited on Mr Match?

Harassment, hate speech, and any form of discrimination are strictly prohibited. Users must adhere to our community guidelines to maintain a respectful environment.

How does Mr Match handle reported users?

Reports are reviewed promptly. Depending on the severity, actions may include warnings, temporary suspensions, or permanent bans.

Can I block another user?

Yes, visit the user's profile and select 'Block' to prevent further contact.

Event Participation and Organization

How do I become a verified event organizer?

Apply through the Events section by providing necessary credentials and agreeing to our organizer terms.

Are there fees for attending events?

Some events may have associated fees, which will be clearly stated in the event details.

How can I cancel my event registration?

Navigate to the event page and select 'Cancel Registration.' Refund policies vary per event.

Account Security

How do I enable two-factor authentication (2FA)?

Go to Settings > Security and follow the prompts to set up 2FA for added account protection.

What should I do if I suspect unauthorized access to my account?

Immediately change your password and contact our support team to secure your account.

User Experience

How does Mr Match's algorithm suggest matches?

Our algorithm considers factors like location, interests, and user activity to suggest compatible matches.

Can I search for specific users?

Currently, direct user searches aren't available to maintain privacy. However, you can adjust filters to find profiles matching your preferences.

How do I adjust my match preferences?

Go to Settings > Match Preferences to set criteria such as age range, distance, and interests.

Legal and Compliance

How does Mr Match comply with local dating app regulations?**

We adhere to all applicable laws and regulations in the regions we operate, ensuring user safety and data protection.

Where can I find Mr Match's Terms of Service and Privacy Policy?**

Links to our Terms of Service and Privacy Policy are available at the bottom of our website and within the app's Settings menu.